Performance Management’s Prime Directive

Twenty-five years and a few thousand client performance management projects have let us observe the evolution of organization strategy development and execution across multiple business cycles. This has provided us with a unique perspective on “what works and what doesn’t” in the realm of strategic and tactical planning, execution and performance management.

From that vantage point, we discovered a fundamental standard that has since unfailingly defined, and predicted, the extent to which human organizations succeed. It was, is, a profoundly powerful concept. We didn’t invent or innovate it, we observed and realized it during a client engagement in the early 1980′s.

Since then, we’ve seen similar organizations, implementing the same strategies, using the same processes, vendors and technologies, in exactly the same markets—each remarkably parallel enterprises in virtually all internal and external aspects—achieving diametrically opposite levels of success: one a market-crushing juggernaut, the other a market-crushed disaster. Why?   Read more


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